About Reading Heat Pumps

What we do

Reading Heat Pumps connects Reading-area homeowners with MCS-certified air source heat pump installers. We are a matching service: when you submit an enquiry through the form on this site, we pass the details to an MCS-certified installer who covers your area.

We do not install heat pumps ourselves. We do not service, maintain, or repair them. Every installation, service call, and repair referenced anywhere on this site is delivered by an independent installer in our network — never by us directly. The 27-guide knowledge hub on this site is research-and-writing work the operator does directly; the on-site work is not.

The reason for the matching-service model is straightforward. The Reading area has a dispersed pool of small, MCS-certified heat pump installers — some excellent, some less so. A homeowner researching a £10,000-plus installation has limited ways to compare them. We publish the criteria we look for — MCS, TrustMark, manufacturer authorisation, Heat Geek where applicable, and genuine Reading-area coverage — so you can check any installer against them, including the one we put you in touch with. When you contact us, we route your enquiry to one of those installers rather than the next-cheapest result in a Google search.

If you would rather work directly with an installer you have already shortlisted, that is also a perfectly reasonable approach — but you may still find the criteria on our methodology page useful when evaluating them.

Our installer network

These are the five criteria we use when choosing installers to pass enquiries to. The full detail lives on our methodology page; the summary is:

MCS certification (mandatory). The Microgeneration Certification Scheme is the UK government-recognised standard for renewable heat installations. MCS certification is also a non-negotiable requirement for the £7,500 Boiler Upgrade Scheme (BUS) grant — without it, your installation is ineligible. Anyone can check an installer on the live MCS register at mcscertified.com.

TrustMark (preferred). TrustMark is the government-backed quality scheme that sits alongside MCS for retrofit and energy-efficiency work. It is not legally required for a heat pump installation, but it is a strong secondary signal of installer quality and dispute-resolution practice. Registration can be checked in the TrustMark directory.

Manufacturer authorisations (preferred). Installers who hold direct authorisation from one of the major heat pump manufacturers — Daikin, Mitsubishi Electric, Vaillant, Worcester Bosch, Grant UK — have completed brand-specific training and have access to extended manufacturer warranty terms. Authorisations can be checked on each manufacturer’s find-an-installer page.

Heat Geek tier (preferred where available). Heat Geek is an independent heat pump training body whose tier system (Bronze, Silver, Gold, Elite) is a useful indicator of an installer’s depth on heat pump design specifically — as distinct from general MCS training. Not every Reading-area installer is Heat Geek listed; where they are, the tier is a useful signal.

Reading-area presence (mandatory). The installer must actively cover Reading (RG postcodes) — see the eight Reading-area neighbourhoods we cover for the full list. Coverage that lists Reading but routes through a distant office is not equivalent to local presence.

These five criteria are not all weighted equally. MCS certification and Reading-area presence are mandatory: we don’t pass enquiries to an installer without both, however many of the other criteria they meet. The other three are preferences, not pass/fail.

How enquiries are handled

Submit the form on the contact page or anywhere else on the site. We pass your enquiry to the installer in our network who is best placed to help, and they contact you directly. They — not us — handle the survey, quote, installation, and any follow-up. Your enquiry isn’t stored in any database; the email is deleted once it has been passed on or answered. If you haven’t heard back within a few working days, please check your spam folder, then email us.

Your details go to one installer at a time, never broadcast to multiple installers, never sold on, never recycled into a marketing list. The full data-handling detail is on our privacy page.

About the operator

Reading Heat Pumps is operated by Bartram (Robert Alsop, Individual Entrepreneur), Tbilisi, Georgia. Tax ID: 306572731. Registered: 30 September 2026.

Operating a UK-facing service from outside the UK is unusual but not unique — and we think the right thing to do is to disclose it clearly here rather than bury it in small print. The site, the research behind the installer criteria, and the responses to your enquiries are all handled by the operator. The installations themselves are handled by Reading-area installers in our network, who are UK-based and regulated under the relevant UK trade schemes.

For data-protection requests, questions about how your enquiry was handled, or any other operator-related matter, contact [email protected]. We respond to all such requests within the timeframes required by UK data protection law.

Privacy and data

When you submit a form, your details (name, email, and anything else you include) are checked for spam and emailed to our inbox. They are not written to any database. We pass them to one installer in our network so they can respond, and delete the email once it has been passed on or answered. We do not sell your data or share it with anyone else.

For the full data-handling policy — including data controller details, your rights under UK GDPR, retention periods, and the international transfer position — see our privacy page.